Phenix Firearms and Survival Supply
Policies

Firearm/Ammunition Policy:

Firearms will only be shipped to a FFL holder. You will need to have your dealer contact us.  Your dealer will need to email a copy of their FFL to us before we ship. The buyer, thats you, also has complete responsibility to ensure you are in full compliance with all applicable local, state and federal laws regarding the firearm you are buying.  There are NO returns or exchanges on any Firearms, Ammunition or any other restricted or regulated item, so, make sure you can own it where you live.


Return Policy:

For a prompt exchange/refund, please keep your packing slip and all of the packaging for the item and email us to obtain a return authorization number.  You have 24 hrs from the time you receive your product to advise us of any discrepancies or faulty items, so, If the merchandise you receive is defective, let us know right away.

We DO NOT accept returns or exchanges on Items that have been deemed as used, installed and/or missing ANY parts, including packaging materials.  Please do not try to return items after you have used them, it will cost you more in shipping charges to get the item back to you.

All returns for refunds paid by credit card will receive a credit to the credit card, minus all shipping fees.  Any questions concerning an exchange/refund should be directed to our customer service department at info@phenixfirearms.com.    Please, DO NOT CALL about your return.

Return shipping is your responsibility.  Please make sure you ship the item with insurance and get a tracking number.

NO refunds on food and water products, no exceptions, its the law.

For orders being returned for any reason other than defective merchandise: we reserve the right to charge a restocking fee of 15%.


Once an order has been placed on our website, typically, it cannot be canceled.  If we can stop the order from shipping we will do so. If the order has shipped before we were able to stop it, then the return policy mentioned above will apply.



Shipping Policy:

We will NOT ship any Orders Internationally or to APO's or FPO's. No exceptions.


We reserve the right to create, change and/or cancel any policy at any time.